Because most of what we make is personalised specifically for one person, this policy explains clearly what can and cannot be returned, and how to raise an issue if something is wrong.
Cancelling an order
Contact us as soon as possible if you need to cancel. Personalised products enter production quickly, so cancellation may not be possible once personalisation or production has started.
Personalised products
Items such as Photo Rakhis, Name Rakhis, custom plaques and personalised combos are made specifically to your order. These cannot be returned or exchanged once production has started, except where the product is damaged, defective, or incorrectly made by us.
Personalisation errors supplied by the customer (wrong spelling, wrong photo) do not qualify for a refund.
Non-personalised products
Non-personalised items (plain Evil Eye Rakhis, Infinity Rakhis, Roli Chaval bottles and similar) can be returned within 3 days of delivery, provided they are unused and in original packaging with tags. Delivery and handling charges may be deducted from the refund.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging.
An unboxing video is required to claim a refund or replacement for a damaged item — please record one while opening the parcel. Keep the original packaging until the issue is resolved.
Where the fault is ours, we arrange a replacement at no extra cost.
Items that cannot be returned
- Custom and personalised products (except where damaged or defective)
- Perishable goods
- Personal care items
- Sale items and gift cards
Refunds
Approved refunds are processed to the original payment method within 5–7 business days. Your bank or card provider may take additional time to reflect the amount.
European Union — 14-day cooling-off period
For orders shipped into the European Union, you may cancel or return your order within 14 days without giving a reason, provided the item is unused, unworn, with tags and in its original packaging, with proof of purchase.
How to request a return or replacement
Call or WhatsApp +91 888 988 2988 / +91 877 034 7758, or email info@giftwalebhaiya.com with your order number and photographs.
Contact
Gift Wale Bhaiya — operated by Samyak Jain under the trade name Motilal & Sons
GSTIN: 23BDCPJ7221G
Kahan Samyak, Saraswati Nagar, Tallaiya Mohalla,
Vidisha, Madhya Pradesh – 464001, India
Phone / WhatsApp: +91 888 988 2988 / +91 877 034 7758
Email: info@giftwalebhaiya.com